Kanoon SamjhoSamjho Apne Adhikaar
Consumer Rights

Shop wale ne MRP se zyada paise liye. Kya ye allowed hai?

Simple answer

Nahi. Packet wala saamaan uspe chhape MRP se zyada mein nahi bech sakte, aur MRP mein saare tax pehle se shamil hote hain. Upar se 'cooling charge' ya GST lena galat hai. National Consumer Helpline ya state ke Legal Metrology (naap-taul) department mein complaint karo.

Real-life examples

Joseph ne Kerala mein highway ki ek shop se ₹40 MRP wali cold drink kharidi. Shopkeeper ne 'cooling charge' bol kar ₹50 le liye. Ye MRP se zyada mein bechna hai. Joseph ne bill aur bottle ki photo rakhi aur 1915 par complaint ki.

Priya ne restaurant mein khane ke saath paani ki bottle mangwayi aur usse MRP se zyada charge hua. Supreme Court keh chuka hai ki hotel-restaurant apni service ke part mein serve karein toh un par MRP rule lagu nahi hota.

Aapko kya karna chahiye?

  1. 1Bill maango aur packet par chhape MRP ki photo le lo.
  2. 2Shopkeeper ko politely batao ki MRP se zyada lena allowed nahi hai, aur extra paise wapas maango.
  3. 3Bill aur photo ke saath 1915 par call karke ya NCH app par complaint register karo.
  4. 4Apne state ke Legal Metrology department (Controller of Legal Metrology) mein complaint karo. Uske officers shop check karke penalty laga sakte hain.
  5. 5Nuksaan bada ho toh e-Jagriti par consumer complaint karo. Printed price se zyada charge karna complaint ka valid ground hai.

Exceptions aur zaroori baatein

  • Hotel aur restaurant khane ya service ke saath packet wala saamaan serve karein toh MRP se zyada le sakte hain (Supreme Court, 2017).
  • Khula (bina packet) saamaan par MRP nahi hota, isliye uski price par ye rule lagu nahi hota.
  • MRP se kam mein bechna bilkul allowed hai. MRP maximum price hai, fixed price nahi.

Official legal reference

  • Legal Metrology (Packaged Commodities) Rules, 2011 — Rule 18(2)

    Koi bhi retailer, wholesaler, manufacturer, packer ya importer packet wala saamaan MRP se zyada mein nahi bech sakta.

  • Legal Metrology (Packaged Commodities) Rules, 2011 — Rule 2(m)

    Retail sale price (MRP) woh maximum price hai jis par packet wala saamaan customer ko bech sakte hain, saare tax milakar.

  • Legal Metrology Act, 2009 — Section 36

    Act aur packaging rules tod kar (jaise MRP se zyada mein) packet wala saamaan bechne par penalty.

    Official text padho

  • Consumer Protection Act, 2019 — Section 2(6)(iv)

    Saamaan ya packet par dikhayi price se zyada charge karne par consumer complaint ho sakti hai.

    Official text padho

  • Federation of Hotel & Restaurant Associations of India v. Union of India (2017)

    Supreme Court: hotel-restaurant apni service ke saath paani ki bottle dein toh MRP rule se bandhe nahi hain.

Help kahan milegi

Consumer Helpline

Seller ya company se complaint solve karne mein free help.

Call karo 1915consumerhelpline.gov.in

e-Jagriti consumer case filing

Consumer Commission mein online case file karo.

e-jagriti.gov.in

Source aur status

Kahan lagu
Poore India mein
Law lagu hua
1 Apr 2011
Legal review
Draft — lawyer review baaki hai

Yeh educational jaankari hai, aapke case ke liye legal advice nahi. Exact facts aur lagu law matter karte hain — kuch karne se pehle lawyer se baat karo.

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