Maine defective product kharida aur shop wala replace ya refund karne se mana kar raha hai.

Simple answer

Aap haq se maang sakte ho. Defective saamaan wapas lene aur bill par likhe time (kuch na likha ho toh 30 din) mein refund dene se mana karna kanoon mein 'unfair trade practice' hai. 'No exchange, no refund' ka board defective saamaan par aapka ye haq khatam nahi karta.

Real-life examples

Chennai ki Lakshmi ne mixer-grinder kharida. Doosre hafte mein motor band ho gayi aur shop wale ne 'no refund' board dikha diya. Lakshmi ne shop aur company ko written complaint bheji, phir replacement ya refund aur compensation ke liye District Commission mein case kiya.

Arjun ne shirt kharidi, ek baar pehni aur phir colour pasand nahi aaya. Shirt mein koi defect nahi hai, isliye kanoon shop ko wapas lene ke liye force nahi karta. Exchange shop ki apni return policy par depend karta hai.

Gurpreet ka naya pressure cooker pehli baar mein hi phat gaya aur uska haath jal gaya. Refund ke alawa, woh product liability rules ke under chot ka compensation manufacturer se maang sakti hai. In rules mein main sawaal ye hai ki product defective tha ya nahi.

Aapko kya karna chahiye?

1Bill, warranty card aur box sambhaal ke rakho. Defect ki clear photo ya video bana lo.
2Shop aur company ke customer care ko likh kar complaint bhejo (email ya registered post). Fixed date tak repair, replacement ya refund maango.
3Kuch na ho toh National Consumer Helpline 1915 par call karo ya NCH app use karo. Ye free hai aur court se pehle matter solve karne ki koshish karti hai.
4Phir bhi baat na bane toh e-Jagriti par District Commission mein complaint karo. ₹5 lakh tak ki kharid par koi fees nahi lagti.
5Repair ya replacement, interest ke saath refund, aur pareshani ka compensation maango. Aap khud apna case lad sakte ho.

Exceptions aur zaroori baatein

Agar saamaan resale ya business ke liye kharida hai, toh aap is kanoon mein 'consumer' nahi ho. Sirf apni rozi-roti kamane ke liye khud use karna isme cover hai.
Agar saamaan aapne khud toda, galat use kiya ya clear instructions ignore kiye, toh seller aur company zimmedar nahi bhi ho sakte.
Problem hone ke 2 saal ke andar complaint karo. Late karne par delay ki solid wajah batani hogi.

Official legal reference

Consumer Protection Act, 2019 — Section 2(7)
Consumer kaun: apne use ke liye kharidne wala, resale ya commercial purpose ke liye nahi; rozi-roti ke liye khud use allowed.
Official text padho
Consumer Protection Act, 2019 — Section 2(10)
'Defect' ki definition: law, contract ya seller ke claim ke hisaab se quality, quantity, purity ya standard mein koi kami.
Official text padho
Consumer Protection Act, 2019 — Section 2(47)(viii)
Unfair trade practice: defective saamaan wapas lekar bill ke time, ya kuch na likha ho toh 30 din mein, refund se mana karna.
Official text padho
Consumer Protection Act, 2019 — Section 39(1)
Commission defect theek karne, replacement, interest ke saath refund, compensation aur cost ka order de sakta hai.
Official text padho
Consumer Protection Act, 2019 — Sections 83, 84
Product liability: manufacturing ya design defect, warranty todne ya warning na dene se hue nuksaan ka compensation manufacturer dega.
Official text padho

Help kahan milegi

Consumer Helpline

Seller ya company se complaint solve karne mein free help.

Call karo 1915 consumerhelpline.gov.in

e-Jagriti consumer case filing

Consumer Commission mein online case file karo.

e-jagriti.gov.in

Source aur status

Kahan lagu: Poore India mein
Law lagu hua: 20 Jul 2020
Legal review: Draft — lawyer review baaki hai

Yeh educational jaankari hai, aapke case ke liye legal advice nahi. Exact facts aur lagu law matter karte hain — kuch karne se pehle lawyer se baat karo.