Meri flight cancel ho gayi ya bahut late hui. Mujhe kya milna chahiye?
Simple answer
Agar flight 24 ghante se kam pehle bata kar cancel hui, toh airline ko aapki manzoor doosri flight deni hogi, ya poora refund plus ₹10,000 tak compensation. Lambi delay par khana-paani milta hai, aur bahut lambi delay par refund option ya hotel, par cash compensation nahi.
Real-life examples
Priya ki kareeb dedh ghante ki Delhi–Lucknow flight departure se 5 ghante pehle cancel ho gayi. Usne next day ki flight accept nahi ki. Use poora refund aur saath mein ₹7,500 ya one-way basic fare plus fuel charge, jo kam ho, milna chahiye.
Kolkata se Rahul ki 2 ghante ki flight 3 ghante late hui. 2½ ghante tak ki flight mein delay 2 ghante hote hi airline ko khana aur refreshments dene hote hain. Delay ke liye cash compensation nahi milta.
Ghane fog se airport band hone ki wajah se Tenzin ki flight cancel hui. Weather airline ke control mein nahi hai, isliye compensation nahi banta. Phir bhi woh refund ya doosri flight choose kar sakta hai.
Aapko kya karna chahiye?
- 1Airline counter se cancel ya late hone ki wajah poochho. Ticket, boarding pass aur saare SMS-emails sambhaal ke rakho.
- 2Lambe wait mein khana maango. Delay 24 ghante se zyada ho (raat 8 se subah 3 baje ki flight mein 6 ghante se zyada), toh transfer ke saath hotel maango.
- 3Doosri flight ya poora refund choose karo. Credit shell sirf aapki marzi se; airline zabardasti nahi de sakti.
- 4Card payment ka refund 7 din mein; agent ya portal booking ka 14 working days mein. Refund processing fee nahi le sakte.
- 5Airline na maane toh uske nodal officer se, phir AirSewa par complaint karo. e-Jagriti par consumer case bhi kar sakte ho.
Exceptions aur zaroori baatein
- Wajah airline ke control se bahar ho (weather, ATC, security risk, strike, disaster), toh compensation nahi, aur delay mein khana-hotel bhi zaroori nahi. Cancel flight par refund ya doosri flight phir bhi milti hai.
- Booking ke time phone number ya email nahi diya tha, toh cash compensation nahi milega, par refund ya doosri flight phir bhi milegi.
- Foreign airlines apne desh ke rules ke hisaab se compensation de sakti hain.
Official legal reference
DGCA Civil Aviation Requirements, Section 3, Series M, Part IV (Rev. 4, 2023) — Para 3.3
Cancellation: doosri flight ya refund; 24 ghante se kam notice par flight length ke hisaab se ₹5,000, ₹7,500 ya ₹10,000, basic fare plus fuel tak capped.
DGCA Civil Aviation Requirements, Section 3, Series M, Part IV (Rev. 4, 2023) — Paras 3.4, 3.8
Delay: flight length ke hisaab se 2 se 4 ghante baad khana; domestic flight 6 ghante se zyada late ho toh refund ya doosri flight; bahut lambi delay par hotel.
DGCA Civil Aviation Requirements, Section 3, Series M, Part IV (Rev. 4, 2023) — Paras 1.4, 1.5, 3.3.4
Weather, ATC, security ya strike jaise airline ke control se bahar ke halaat se cancel ya late hone par compensation nahi.
DGCA Civil Aviation Requirements, Section 3, Series M, Part II (Rev. 3, 2026) — Para 3
Refund 7 din (card) ya 14 working days (agent/portal) mein; processing fee nahi; credit shell sirf passenger ki marzi se; 48 ghante ka free look-in.
Consumer Protection Act, 2019 — Section 2(42)
'Service' mein transport shamil hai, isliye passengers airline ki deficiency Consumer Commission mein le ja sakte hain.
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Source aur status
- Kahan lagu
- Poore India mein
- Law lagu hua
- 15 Feb 2023
- Legal review
- Draft — lawyer review baaki hai
Yeh educational jaankari hai, aapke case ke liye legal advice nahi. Exact facts aur lagu law matter karte hain — kuch karne se pehle lawyer se baat karo.